My name is Ziad R. Rashdan, I am a Customer Education Specialist with over 8 years of experience designing and delivering training programs for SaaS and enterprise software companies.

Currently at Klaviyo, I facilitate virtual instructor-led trainings for global audiences and partner with curriculum teams to create scalable learning content. Throughout my career, I've built training programs from the ground up, managed learning management systems with thousands of users, and led teams that consistently exceed customer satisfaction goals.

I'm passionate about live training delivery, having taught sessions ranging from intimate groups of five to audiences of over 1,000. My work has reduced training time by 30%, decreased customer churn to below 2%, and improved work performance by an average of 83%.

I hold a Master's degree in Adult Education & Training and a Bachelor's degree in Business Administration with a major in Finance. When I'm not in a training session, you'll find me overhauling curriculum, building QA programs, or finding new ways to make complex software feel simple and accessible.

Let’s connect and see how I can help you!